Refund & Returns Policy
30 days to return. No restocking fees. Refunds in 5 business days.
Last updated: October 22, 202630 daysto request a return, from delivery
$0restocking fee
5 daysrefund after we inspect the return
Freereturn shipping if damaged, defective or wrong
What can be returned
| Item | Returnable? |
|---|---|
| New, unused, in original packaging with all parts | Yes, within 30 days |
| Damaged in transit, defective or wrong item | Yes, report within 7 days of delivery |
| Used, installed or connected to gas, water or power | No |
| Custom, special-order or marked "non-returnable" on the product page | No |
| Damaged by misuse or missing original parts | No |
Who pays return shipping
| Reason | Return shipping | Refund |
|---|---|---|
| Damaged, defective or wrong item | We pay (prepaid label or freight pickup) | Full, including original shipping |
| Changed your mind / ordered wrong model | You pay | Full product price, no fee deducted |
| Refused or undeliverable (wrong address) | Carrier's return cost deducted | Product price minus that cost |
How to return
- Email or call us with your order number and the reason.
- We reply within 1 business day with return instructions.
- Pack the item securely and ship it as instructed. Keep the tracking number.
- We inspect it and refund your original payment method within 5 business days.
Please don't send anything back before you receive our instructions. For freight deliveries, note any visible damage on the delivery receipt before signing.
Cancellations & exchanges
| Cancel before it ships | Full refund. Orders ship within 1–3 business days, so contact us quickly. |
|---|---|
| After it ships | Use the return process above. |
| Exchange | Available for returnable items. Any price difference is confirmed before we process it. |
| Refund timing | Processed in 5 business days, in USD. Your bank may take a few more days to show it. |
Need help with a return?
Mon–Fri, 9:00 AM – 5:00 PM Central Time. Include your order number.
Related: Shipping Policy · Terms & Conditions · Privacy Policy
Daysun Restaurant Supplies LLC, a Texas limited liability company · 600 San Pedro Ave, San Antonio, TX 78212, United States