Refund and Returns Policy
Daysun Restaurant Supplies Shop – Return Policy
General Conditions for Returns
We require an advance written Return Authorization for all returns to Daysun Restaurant Supplies Shop. Returns will be accepted only upon approval and will be eligible for credit only if they comply with our terms outlined below and within our Terms and Conditions of Use.
Requesting a Return Authorization
Please make sure to request a return authorization within 29 days of your delivery.
To initiate this process, please contact our Customer Service Team:
Daysun Restaurant Supplies Shop
4521 7th Avenue, Brooklyn, NY 11220
📞 +1 210 370-7180
📧 returns@daysunrestaurantsupplies.shop
Items Returned Without Authorization
Please do not return items without prior authorization. Items sent back without the required authorization may not qualify for credit and could be returned to the sender. In such cases, the shipping costs may be the responsibility of the customer.
Approval Process
Once we receive your return request, our team will review the details and determine the item's eligibility for return.
If approved, we will issue a written Return Authorization via email or regular mail. Returns will only be processed for items that have received prior authorization.
Condition of Returns
Items approved for return must be:
Unused
In original packaging
Once we receive the returned item(s), our team will inspect them to confirm their condition. If all criteria are met, refunds will be processed within 45 days of receipt.
Additional Terms
Special or Customized Items
Items that are special orders, cut-to-order, or customized are not eligible for return. However, we are always happy to discuss potential exceptions or alternatives when possible.
Non-Returnable Items
The following items are not eligible for return:
Used items
Perishable goods
Custom-made products
Discontinued items
"Scratch & Dent" items
Manufacturer dropship items marked as non-returnable
While we strive to keep our website updated, some product statuses may change based on manufacturer updates. We recommend verifying the return eligibility of an item before purchasing.
Drop Ship Items
Items shipped directly from the manufacturer may:
Be ineligible for returns
Be subject to additional shipping charges
Require restocking fees
To confirm eligibility before purchasing, please contact our Customer Service Team.
Return Shipping Charges
Items shipped from our warehouse and returned to our warehouse do not incur a return shipping fee.
However, return-eligible manufacturer dropship orders may incur additional return shipping charges.
Restocking Fees
The following restocking fees apply to items returned to our warehouse depending on their condition.
| Condition | Definition | Restocking Fee |
|---|---|---|
| New Items | Brand new, unused, unopened, undamaged, and in original packaging. Packaging should be retail condition unless packaged by manufacturer in non-retail packaging. | 0% |
| New — Open Box | Item is unused and undamaged but packaging may be missing or damaged. All accessories must be included. | 25% |
| New — Cosmetic Damage | Item has cosmetic damage due to shipping but remains fully operational. | 50% |
| Used or Major Damage | Item has been used or is not fully operational, missing components, or requires repair. | No Returns Accepted |
Customers are responsible for ensuring that returned items remain in new condition while being shipped back. We strongly recommend taking photos or videos of the item before shipping to document its condition.
Policy Updates
The Return Policy set forth by Daysun Restaurant Supplies Shop may be amended at our sole discretion without prior notice.
For questions or clarifications regarding this policy, please contact:
Daysun Restaurant Supplies Shop
4521 7th Avenue
Brooklyn, NY 11220
📞 +1 210 370-7180
📧 returns@daysunrestaurantsupplies.shop
