Last Updated: July 29, 2026

At Daysun Restaurant Supplies Shop, we are committed to delivering commercial kitchen equipment safely, efficiently, and transparently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders throughout the United States and Canada.

Shipping Coverage

We currently ship to customers throughout:

  • United States
  • Canada

At this time, we do not ship to countries outside the United States and Canada.

Free Shipping

We proudly offer FREE standard shipping on all eligible orders within the United States and Canada.

There are no hidden shipping charges at checkout for standard deliveries.

Additional charges may apply for special delivery requests such as expedited shipping, remote delivery locations, or optional freight services.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Business days are Monday through Friday, excluding public holidays.

Processing times may be slightly longer during periods of high order volume or for special-order products.

Estimated Delivery Times

After your order has been shipped, estimated delivery times are:

United States

  • Standard Shipping: 4–7 business days

Canada

  • Standard Shipping: 6–12 business days

Freight shipments may require additional transit time depending on destination and carrier scheduling.

Delivery estimates are not guaranteed and may vary due to weather conditions, customs processing (Canada), carrier delays, or other circumstances beyond our control.

Shipping Methods

Orders are shipped using trusted national carriers based on product size, weight, and destination.

Shipping partners may include:

  • UPS
  • FedEx
  • USPS
  • Authorized Freight Carriers

We select the carrier that provides the most reliable delivery service for your order.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24 hours to become active.

If you have not received tracking information within three business days after placing your order, please contact us.

Freight Deliveries

Large commercial kitchen equipment may be shipped via freight carrier.

For freight shipments:

  • The freight carrier will contact you to schedule a delivery appointment.
  • An adult must be available to receive the shipment.
  • Standard freight delivery is curbside unless additional services have been arranged.
  • Customers are responsible for unloading freight shipments unless liftgate or inside delivery services have been purchased.

If your facility does not have a loading dock or forklift, we recommend requesting liftgate service (when available).

Inspecting Your Shipment

Before accepting delivery, inspect both the packaging and product for visible shipping damage.

Please check for:

  • Torn packaging
  • Damaged pallets
  • Dents
  • Broken components
  • Missing items

If significant shipping damage is visible, refuse the shipment if appropriate and notify both the freight carrier and our customer support team immediately.

If you accept a shipment with visible damage, clearly note the damage on the delivery receipt before signing.

Please keep all original packaging, pallets, delivery paperwork, and photographs of any damage, as these may be required when processing a shipping claim.

Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Severe weather
  • Carrier delays
  • Customs clearance for Canadian shipments
  • High seasonal shipping volume
  • Supply chain disruptions
  • Incorrect shipping information
  • Events beyond our reasonable control

If significant delays occur, we will assist in obtaining updated shipment information whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Incorrect or incomplete shipping information may result in delivery delays, returned shipments, or additional carrier fees.

Any additional charges resulting from incorrect shipping information may be the customer's responsibility.

Backorders

Some products may occasionally become temporarily unavailable.

If an item is backordered after your order is placed, we will promptly notify you and provide updated availability along with available options.

Lost or Missing Shipments

If your tracking information shows that your package has been delivered but you have not received it, please contact us within 5 business days.

We will work with the shipping carrier to investigate and help resolve the issue.

Contact Us

Daysun Restaurant Supplies Shop

Phone: +1 (210) 370-7180

Email: ship@daysunrestaurantsupplies.shop

Our customer support team is available during normal business hours to assist with any shipping or delivery questions.